Sign-in failed
The server rejects the username or password. With providers that use two-factor authentication, you need an app password instead of your normal one.
Guide
Up and running in eight steps
Each step stands on its own, jump straight to the one you need.
Overview
Where this goes
Eight steps from registration to credit, plus help if a connection doesn't work.
Getting started
Account and first mail account
The only part you do once, after that you just open your mailbox.
Create an account and confirm your email
Registration currently requires an invitation code from PixAgentur, an email address and a password with at least ten characters. A confirmation email is sent after successful registration.
Open it and click the link inside, only then can you sign in. If no mail arrives, check the spam folder of your existing mailbox, that's where the confirmation goes.
Connect a mail account
Under Settings → Mail accounts, you set up your first mailbox. A provider dropdown fills in the server, port, and encryption for you, you only enter the address and password. "Test" checks the connection before anything is saved.
These providers are already set up
- IONOS, GMX, web.de, and Strato: server and encryption are already fixed.
- all-inkl: you get the hostname from all-inkl itself, for example w0123456.kasserver.com, and enter it by hand.
- PixAgentur server: the hostname follows from your domain (mail.your-domain.com).
- Gmail requires an app password instead of your normal password once two-factor authentication is on; signing in directly through your Google account is coming later.
- Outlook.com: Microsoft requires OAuth sign-in for many accounts, which is still missing, so the connection can be limited depending on your account settings.
- Every other provider runs through "Custom server": you enter the host, port, and encryption type (SSL/TLS, STARTTLS, or none) yourself, your provider's help pages have these details.
Up to five mail accounts at once.
Day to day
Reading mail and your first reply
Once a mail account is connected, working with it looks like any other mailbox, just with AI within reach.
Read your mailbox and folders
The folders of your mailbox sit on the left: Inbox, Drafts, Sent, Spam, and Trash, plus Archive, Important, or Starred if your mail server knows them. Click a message to open it in the reading pane on the right.
Use the search field to find a single mail, or the selection tool for several at once, to mark them all as read together, for example.
Answer your first email with AI
Open a mail and click "Reply with AI" in the AI bar. In guided mode, you type keywords in your own language, and the AI turns them into a reply in the target language.
Without your own keywords, the AI drafts the reply entirely from context: it reads the mail, picks the tone and language itself, and asks instead of inventing a missing detail like a date or a price. Afterward you can edit the reply, generate it again, or use it in your reply.
Setting up
Signature and multiple accounts
Two things you set up once and then forget about.
Set up a signature
Under Settings → Signatures, you create a signature with a name and text, or have the AI write one: from your name, role, company, phone, website, and a style (short, classic, or modern), a finished text appears.
For each mail account, you decide which signature appears by default when writing.
Multiple mail accounts
Connect up to five mailboxes, a personal one and a work one, for example. The account switcher in the folder list shows which one is currently open.
Each account keeps its own folders and its own default signature.
On the go
Install as an app and add credit
Two things you do once and then never notice again.
Install as an app (PWA)
pixmail.app installs straight from the browser, no app store needed: on a computer via the install icon in the address bar, on a phone via "Add to home screen" in the browser menu.
After that, the app starts on its own, without an address bar around it. A new version loads automatically in the background, and a "Reload" notice tells you when it's ready.
Add credit
Under Settings → Credit, choose one of the packages and pay through Stripe.
Credit is added automatically once Stripe confirms the payment. Packages and prices are on the Pricing page.
If something doesn't work
Common connection errors
Most errors setting up a mail account come down to one of four causes.
Can't connect
The host or port is wrong. Check both against your provider's help pages, especially with "Custom server".
Encrypted connection failed
SSL/TLS and STARTTLS use different ports. Enter the wrong type and the connection breaks right here.
No response from the server
The mail server doesn't answer in time. That's usually your provider's server, not pixmail.app, trying again often clears it up.
More answers are in the FAQ, or the Contact page can help.