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Straight to support

No form, no hold queue, one address that someone actually reads.

Support

Write to us

Sven reads the messages himself.

support@pixmail.app

The reply comes back to the same address you write from.

Before you write

What belongs in your message

Four details are usually enough to place your problem right away.

Include this

  • Your account addressThe email address you sign in to pixmail.app with.
  • The mail account affectedAddress and provider of the mailbox in question, if it isn't your login.
  • What exactly happenedThe error message, if one appeared, or a short description of what you did.
  • The timeWhen the problem happened helps us trace it in the server log.

Leave this out

  • PasswordsNeither your pixmail.app password nor your mail account password, support never needs them to help you.

Check first, then write

Many answers already live in the FAQ and the guide. If your question isn't there, write to us, Sven reads every message personally, though we can't promise a fixed turnaround.